Terms & Conditions of Sales

These terms and conditions define the rights and obligations of the parties in connection with the remote reservation of services offered our establishment whose details are specified in this booking confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all bookings concluded via the internet, via our booking platform.

Reservation of services
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking conditions of the services available on our booking platform and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.

Booking process
Bookings made by the customer are made via the dematerialized booking voucher available online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of services to book, the booking process includes the seizure of the credit card in case of warranty or prepayment request, consultation and acceptance of the general conditions of sale and conditions of sale of the reserved rate before the validation of the reservation and, finally, the validation of the reservation by the customer.
Acknowledgment of receipt of reservation
Our booking platform acknowledges the customer's reservation by sending an e-mail without delay.In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the conditions of sale relating to the selected tariff, accepted by the customer, the date reservation, the information on the after-sales service, as well as the address of the seller's establishment where the customer can submit his claims.
The prices related to the reservation of the services are indicated before and during the reservation.The prices are confirmed to the customer in amount TTC, in the commercial motto of the establishment, and are valid only for the duration indicated on the platform of reservation. If the debit at the property is in a currency other than that confirmed on the booking, the exchange costs are the responsibility of the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the rates page, must be paid directly to the establishment. The prices take account of the VAT applicable on the day of the order and any change of the rate applicable to the VAT will be automatically reflected on the prices indicated on the billing date.Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will be automatically reflected on the prices indicated on the date of the billing.
Except in special cases, prices do not include tourist tax.
Prices displayed are applicable, either to the person or to the unit.
Bank card as a guarantee: The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club ... according to the possibilities offered by the reservation platform of the establishment) by indicating directly, in the zone provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the credit card that enabled him to guarantee the reservation. Payment is debited at the property during the stay.

Cancellation or modification by the client
The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la Consommation. consumption. The conditions of sale of the booked rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment will not be subject to any changes and / or cancellations. When the conditions of sale of the booked rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail.All bookings are nominative and can not be transferred to a third party, whether for free or for a fee.
If the Customer is required to cancel their stay before the departure date, the following fees are retained, debited on your bank card:
  • from 7 to 2 days before departure, 50% of the total price of the booked stay
  • less than 2 days before departure or no show, 100% of the total price of the booked stay.

The host is not responsible for the transport of its customers. It can not be held responsible for an impossibility of its customers to reach the holiday resort, whatever the reason even in case of force majeure and will not proceed to any refund.

Cancellation or modification by the seller:
The Customer can not claim any compensation if the cancellation is imposed by circumstances of force majeure or for reasons relating to the safety of travelers.

Room capacity
The reservation is established for a maximum accommodation capacity. If the number of participants exceeds the capacity of reception, the service provider can refuse the additional customers, the contract being then considered broken because of the Customer. In this case, the amount of the reservation remains acquired to the Seller.
On the day of departure, unless otherwise specified, the room must be vacated by 11:00.

Respect for privacy
The client is informed, on each of the forms of collection of personal data, the mandatory or optional nature of the responses by the presence of an asterisk. The information processed is intended for the establishment, elloha.com, its entities, its partners, its providers (including online payment providers). The customer authorizes elloha.com to communicate his personal data to third parties provided that such communication is compatible with the realization of the operations incumbent on elloha.com under these terms and conditions and in connection with the customer protection charter personal data. In particular when paying online, the customer's bank details must be sent by the stripe payment provider.com at the bank of the establishment, for the execution of the reservation contract. The customer is informed that this data transfer can therefore be carried out in foreign countries that do not have adequate personal data protection in the sense of the Data Protection Act. However, the customer consents to this transfer necessary for the execution of his reservation. Constellation SAS / Stripe.com as a professional, have committed themselves vis-à-vis the institution to take all measures of security and confidentiality of data for said data transfers.
Evidence Agreement
The seizure of the required banking information, as well as the acceptance of these general conditions and the voucher or the reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems of elloha.com. will be kept in reasonable conditions of safety and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is registered at the time of booking.
Force majeure
Force majeure means any event external to the parties that is both unpredictable and insurmountable and which prevents either the customer or the institution from fulfilling all or part of the obligations provided for in the contract. Are regarded as case of force majeure or fortuitous case those usually recognized by the jurisprudence of the French Courts and Courts. Each party can not be held responsible towards the other party in case of non-fulfillment of its obligations resulting from a force majeure event. It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party bears the costs of the costs arising therefrom.

It is expressly agreed that, unless there is a manifest error on the part of the Seller whose Customer reports the proof, the data stored in the reservation system have probative force with regard to orders placed by the Customer. Data in computer or electronic form constitutes valid evidence and as such is admissible under the same conditions and with the same probative value as any document that may be drawn up, received or kept in writing.

Litigation and claims
Any claim relating to a trip or a stay must be made in writing and sent by registered mail to the seller as soon as possible and at the latest within 30 days of returning from the trip.Failing agreement with the host, it is made exclusive jurisdiction to the courts of the place of residence of the host.