
CONDITIONS OF SALE HOTEL ALPHEE
Object
These terms and conditions define the rights and obligations of the parties in connection with the remote reservation of services offered our establishment whose details are specified in this booking confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties.The customer acknowledges having read and accepted these general conditions of sale and the conditions of sale of the reserved rate available on our booking platform. These general conditions of sale apply to all bookings concluded via the internet, via our booking platform.
Reservation of services
The customer chooses the services presented on our booking platform. He acknowledges having read the nature, destination and booking conditions of the services available on our booking platform and has requested and obtained necessary and / or additional information to make his reservation in full knowledge of the facts.The customer is solely responsible for his choice of services and their suitability for his needs, so that our responsibility can not be sought in this regard. The reservation is deemed accepted by the customer at the end of the booking process.
Booking process
Bookings made by the customer are made via the dematerialized booking voucher available online on our booking platform. The reservation is deemed formed upon receipt of the booking form. The customer undertakes, prior to any reservation, to complete the information requested on the voucher or reservation request. The customer certifies the veracity and accuracy of the information transmitted.After the final choice of services to book, the booking process includes the seizure of the credit card in case of warranty or prepayment request, consultation and acceptance of the general conditions of sale and conditions of sale of the reserved rate before the validation of the reservation and, finally, the validation of the reservation by the customer.
Acknowledgment of receipt of reservation
Our booking platform acknowledges the customer's reservation by sending an e-mail without delay.In the case of online booking, the acknowledgment of receipt of the reservation by e-mail summarizes the contract offer, the reserved services, the prices, the conditions of sale relating to the selected tariff, accepted by the customer, the date reservation, the information on the after-sales service, as well as the address of the seller's establishment where the customer can submit his claims.
pricing
The prices related to the reservation of the services are indicated before and during the reservation.The prices are confirmed to the customer in amount TTC, in the commercial motto of the establishment, and are valid only for the duration indicated on the platform of reservation. If the debit at the property is in a currency other than that confirmed on the booking, the exchange costs are the responsibility of the customer. All bookings, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified on site. Unless otherwise stated on the booking platform, additional services are not included in the price. Taxes (local taxes, tourist taxes, etc.), if any, presented on the rates page, must be paid directly to the establishment. The prices take account of the VAT applicable on the day of the order and any change of the rate applicable to the VAT will be automatically reflected on the prices indicated on the billing date.Any modification or introduction of new legal or regulatory fees imposed by the competent authorities will be automatically reflected on the prices indicated on the date of the billing.
Except in special cases, prices do not include tourist tax.
Prices displayed are applicable, either to the person or to the unit.
Payment
Bank card as a guarantee: The customer communicates his bank details as a guarantee of the reservation except conditions or special rates, by credit or private bank card (Visa, Mastercard, American Express, Diners Club ... according to the possibilities offered by the reservation platform of the establishment) by indicating directly, in the zone provided for this purpose (secure entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of consumption of the service) and the visual cryptogram. He must present himself at the establishment with the credit card that enabled him to guarantee the reservation. Payment is debited at the property during the stay.
Cancellation or modification by the client
The customer is reminded, in accordance with Article L. 121-21-8 12 ° of the Consumer Code, that he does not have the right of withdrawal provided for in Article L. 121-21 of the Code de la Consommation. consumption. The conditions of sale of the booked rate specify the terms of cancellation and / or modification of the reservation. Reservations with prepayment will not be subject to any changes and / or cancellations. When the conditions of sale of the booked rate allow, the cancellation of the reservation can be made directly with the establishment, whose telephone number is specified on the confirmation of the reservation sent by e-mail.All bookings are nominative and can not be transferred to a third party, whether for free or for a fee.
If the Customer is required to cancel their stay before the departure date, the following fees are retained, debited on your bank card: